Refund policy

At Farmgate Flowers, I take pride in carefully preparing and packaging every order so it arrives in the best possible condition.

If there is a problem with your order or you have any concerns, please get in touch with me within 48 hours of receiving your order. Let me know what has happened and, where possible, include photos of the issue so I can understand what's gone wrong.

Dahlia Tubers: If your tuber arrives damaged, unhealthy, or there is an issue with your order, please contact us within 48 hours of delivery. I'll assess the issue and work with you on an appropriate solution.

Seeds: Due to the nature of seeds and many factors that affect germination, we cannot gaurantee germination rates or offer refunds based on germination results.

Fresh Flowers delivered: Fresh flowers are perishable and can be affected by weather, handling and transport. If your flowers arrive significantly damaged or not as expected, please contact us within 24hrs with photos. 

Change of mind

Unfortunately, we cannot offer refunds or exchanges for change-of-mind purchases, particularly for seeds, tubers or other seasonal products.

How to contact us

Please contact Farmgate Flowers as soon as possible, and within 24-48 hours of receiving your order, if you have any concerns. I'll always do my best to resolve genuine issues fairly and reasonably.

Thank you for supporting my little Farmgate Flower business.