Shipping policy

Shipping Policy

At Farmgate Flowers, every order is packed with care and sent on its way from our little corner of New Zealand.

Because we grow and sell seasonal products, shipping can vary depending on what you've ordered and the time of year.

Where We Ship

Farmgate Flowers ships orders throughout New Zealand.

Please make sure your delivery address is correct when placing your order. We cannot be responsible for delays or additional costs caused by an incorrect or incomplete address.

Shipping Costs

Shipping costs are calculated and displayed at checkout based on your order and delivery address.

Any additional rural delivery charges will be shown at checkout where applicable.

Dispatch Times

Orders are generally dispatched within 1–5 business days after payment has been received. Unless it is a pre order, in which case you'll be notified when your order is ready to be shipped, usually within the time frame provided at the presale.

During busy periods, such as dahlia tuber sales, dispatch may take a little longer. If there is likely to be a significant delay with your order, we will do our best to let you know.

Once your order has been handed to the courier, delivery times are outside our control.

Dahlia Tubers

Dahlia tubers are a seasonal product and are sent during our designated tuber shipping season.

Each tuber is carefully lifted, cleaned, divided, inspected and stored before being packed for you.

Tubers are living plants, so they may vary slightly in size and appearance. They may also have some natural signs of dormancy or storage when they arrive.

Please unpack your tubers as soon as possible after delivery and follow the care instructions provided.

Seeds

Seeds are carefully packaged to help protect them during their journey.

Seeds are generally dispatched within our usual 1–3 business day timeframe, unless they are paid for at the time of purchasing tubers, in which case they will be sent with the tuber order.

Please remember that seeds are a natural product and germination can be affected by growing conditions, storage, temperature, moisture and other factors outside our control.

Fresh Flowers

Fresh flowers are seasonal and perishable, so we take extra care with their timing and packaging.

Flowers will generally be harvested and prepared as close to dispatch as possible. Delivery times may vary depending on your location and courier availability.

Because fresh flowers are perishable, please ensure someone is available to receive your order where possible.

Rural Deliveries

Rural deliveries may take longer than standard deliveries.

Please make sure your address includes the correct rural delivery details so your parcel can reach you without unnecessary delays.

Tracking

Where tracking is available, tracking details will be provided once your order has been dispatched.

Please keep an eye on your tracking information so you know when to expect your parcel.

Courier Delays

While we do everything we can to get your order safely on its way, once a parcel has been collected by the courier, delivery is outside our control.

Occasionally there may be delays due to high courier volumes, weather, rural delivery schedules or other circumstances.

If your parcel appears to be delayed, please contact us and we will do our best to help.

Damaged or Incorrect Orders

If your order arrives damaged, incorrect, or you have any concerns about the condition of your order, please contact Farmgate Flowers within 48 hours of receiving your order.

Please include your order number and photographs of the issue where possible so we can assess it and work with you to find a suitable solution.

Please refer to our Refund & Order Issue Policy for further information.

Weather & Seasonal Conditions

As a small flower-growing business, we work with the seasons and sometimes the weather has other ideas!

In extreme weather conditions, we may delay dispatch to help protect your flowers, tubers or other products while they are in transit.

If we need to delay your order because of weather or another circumstance affecting safe delivery, we will contact you where possible.

Returned Parcels

If a parcel is returned to Farmgate Flowers because of an incorrect or incomplete address, failure to collect the parcel, or another issue caused by the recipient, additional shipping costs may apply if the parcel needs to be resent.

A Little Note From Us

We carefully pack every order with the hope that it arrives safely and ready for you to enjoy.

We're a small, seasonal flower-growing business, so if something doesn't go quite as planned, please get in touch. We are always happy to help where we can.

Thank you for supporting Farmgate Flowers. 🌸